What is Organizational Change? Organizational change is a process through which an organization changes its activities to outperform in the changing business environment. The changes may be in its culture, technologies, infrastructure, personnel, strategies, and so on. Change is necessary but it is not easy. Organizations operate in changing business settings. Static business strategies would…
What Are Deming’s 14 Points? Deming’s 14 points are the measures to improve and manage the quality of products and services. It is W. Edwards Deming (1900-1993), an American engineer, professor, and author who suggested these fourteen points. These points are also popularly known as principles or techniques of Deming management. These principles are key…
What is PDCA (Plan-Do-Check-Act) Cycle? PDCA cycle is a process of continuously improving people, processes, and products. It includes continuously reviewing processes and activities to reduce or eliminate problems to improve business performance. PDCA was first proposed by Walter A. Shewhart and later it was popularized by Edward Deming during post-World War II. As such,…
What is Deming Management? Edward Deming, a US citizen, and professor, is regarded as the father of the new industrial age. Deming management is the application of his principles in the field of quality control. Deming’s approach is directed toward reviving the production system by making it more responsive to people, more democratic, and more…
What is Total Quality Management (TQM)? Total quality management (TQM) is a strategic commitment of top-level management and implementing continuous improvement in the quality of products or services to meet the requirements of customers. TQM aims to make involved all the organizational members provide quality products consistently. Generally, quality is subjective in nature. As per…
Principles of Quality Management Since ISO i.e. international standard of Organization, 9001 has been established around the world different experts have suggested 7 key principles for better organizational performance. ISO 9001 is a catchy name for measuring the quality of an organization’s products. Let’s discuss these principles of quality management one by one. Customer Focus…
Dimensions of Quality Quality dimensions are measures that help us to identify which product or service is qualitative and which is not. In 1987, a Harvard Business School Professor, David Alan Garvin suggested 8 dimensions of measuring the quality of products and services. These dimensions are used at a strategic level to analyze the product’s…
What is Quality Management? Quality management is a process of planning and managing quality standards in the organization. It includes overseeing all organizational activities to maintain the desired level of product or service quality. It is a management tool that focuses on both service and product qualities and how to achieve them. It is achieved…
What is Quality? Quality refers to the ability of the product or service to satisfy customer expectations and needs. It is judged by comparing the product with other similar products. Quality is a vague concept. It is subjective in nature. Every person has their own definition of quality. It is the perception of people toward…